The following tables identify who to contact for information or help during installation. Phone numbers were current when this document was published; for up-to-date listings, visit the VSS website as noted on this page.

For Technical Support Issues:

  1. Problems with installing hardware or software
  2. Problems with downloading exams
  3. Technical difficulties

For all technical difficulties such as the following, users should visit the website Click to view Pearson VUE technical support portal imageClick to view Pearson VUE technical support portal image.

Pearson VUE technical support portal

This site allows you to connect with a remote operator to receive support, use Live chat to connect with a VUE Support specialist, locate the region specific phone numbers to call and speak with a VUE Support Specialist, as well as other support links.

For Non-Technical Support Issues:

  1. Exam registration issues
  2. Case Reports requiring immediate attention
  3. Procedural questions
  4. Help on maintaining your schedule
  5. See the VSS-Contacts document for phone numbers.


For Sales Issues:

  1. New site sign-up issues
  2. Contract issues


Americas Region:





Asia-Pacific Region:



Australia/New Zealand:


010-59892606 (toll number)


+91-120-4001600 (toll number)


+81-3-6891-0500 (toll number)


Southeast Asia:

Europe, Middle East, Africa (EMEA) Region:


+44 (0) 161 855 7229


For Documentation and Support Issues:

  1. Updates to this guide
  2. Support information
  3. Case reporting and tracking
  4. Application updates
  5. Frequently asked questions
  6. Marketing materials

VSS Website:



Pearson VUE Proprietary and Confidential